Privacy Policy

The Facility collects the following personal information: [Information provided at booking] - Name - Email address - Phone number - Stay dates and number of guests [Information provided at check-in] - Address - Nationality (for foreign nationals) - Passport number (for foreign nationals without a Japanese address) [Automatically collected information] - IP address, browser type and settings - Access date/time, pages viewed - Cookie information

Collected personal information is used for the following purposes: - Managing accommodation reservations (confirmation, changes, cancellations) - Processing accommodation payments - Sending booking confirmation emails, check-in guides, and other communications - Creating and maintaining guest registries as required by the Private Lodging Business Act - Responding to inquiries - Service improvement and usage analysis - Fulfilling obligations under applicable laws

The Facility does not provide personal information to third parties except in the following cases: [Service providers necessary for operations] - Stripe, Inc. (payment processing) — Processing and managing credit card information - Beds24 (reservation management system) — Managing and synchronizing reservation data - Resend, Inc. (email delivery service) — Sending confirmation emails [Other cases] - When the guest has given consent - When required by law (legal requests from police, government agencies, etc.) - When necessary to protect life, body, or property

Our website uses cookies for the following purposes: - Session management (maintaining language preferences, etc.) - Access analytics (if Google Analytics or similar services are implemented) You can disable cookies through your browser settings, but some features may not function properly.

The Facility implements the following security measures to prevent leakage, loss, or damage of personal information: - SSL/TLS encryption for communications - Payment information is processed in Stripe's PCI DSS compliant environment (card information is not stored on our servers) - Appropriate access control management - Internal training on personal information handling

- Guest registries: Retained for 3 years from the date of creation as required by the Private Lodging Business Act. - Other personal information: Retained for the period necessary to fulfill the purpose of use, and promptly deleted thereafter.

Guests may request the Facility to disclose, correct, delete, or suspend the use of their personal information. Identity verification will be required when processing such requests. Contact: vrbo@cycleroad.co.jp

The Facility may change this Privacy Policy due to amendments in laws or other circumstances. The revised policy shall take effect from the time it is posted on this page.

For inquiries regarding the handling of personal information, please contact us at: Stay Sapporo Email: vrbo@cycleroad.co.jp